Frequently Asked Questions

Ronald McDonald House Hawai‘i provides temporary accommodations for eligible families who must travel because their children are receiving qualifying medical care on O‘ahu. See our How to Stay page for details.

All stays begin with a referral from a hospital social worker. We are unable to accept requests for accommodations directly. If your family may need a place to stay, please speak with your hospital social worker. See our How to Stay page for details.

No. There is no fee for eligible families to stay at Ronald McDonald House Hawai‘i.

Stay lengths are determined by the needs of the family. See our How to Stay page for details.

If an appropriate room is not available, your family will be placed on our waiting list. Openings are offered as they become available, generally in waiting-list order and according to each family’s needs. If you are offered a room and are not ready to accept it, you may remain on the waiting list, but your request will return to the end of the list. We are unable to reserve or hold an available room for a future date.

Please have your social worker contact Ronald McDonald House with any changes.

Yes! Ronald McDonald House believes in an approach to healthcare that considers the holistic needs of the whole family, called family-centered care.

Our team determines the appropriate House based on eligibility, room availability and the family’s circumstances. See the Our Houses page for details.

Our friendly Programs Staff will welcome you with a tour of the House and provide you with all the information you’ll need.

Families have access to everyday resources and shared spaces designed to reduce some of the practical challenges of being away from home during a child’s medical care. For more information please see our Family Services & Support page.

No. Ronald McDonald House is not a medical facility and does not provide medical or skilled nursing care.

No. While McDonald’s is the first corporate partner and advocate for the mission of Ronald McDonald House, we operate independently and are funded by the community. McDonald’s customers can help support the mission of Ronald McDonald House each time they visit a restaurant. Learn more on our page about this here.

Still have a question?

If you didn’t find the answer you’re looking for, send us a message and our team will be happy to help.

Please note: This form cannot be used to request accommodations. If your family may need a place to stay, please speak with your hospital social worker about a referral.